Your Privacy Our Priority

1. Introduction and Scope

alpha888 ("we", "the company" or "the platform") is an online gambling platform operator licensed under international licensing, serving users in Malaysia. This Privacy Policy describes how we collect, use, store and protect your personal information as a user of the alpha888 platform.

This policy applies to all users who access the alpha888.win website, use our mobile application, contact our customer support team, or interact with any service offered by alpha888. This includes information collected during account registration, gaming activity, financial transactions and support communications.

We adhere to data protection practices recognised by international licensing authorities and continually work to ensure your personal information is handled with full integrity and transparency.

2. Information We Collect

alpha888 collects various categories of information depending on how you interact with our platform. This information is collected directly from you or automatically through the technologies we use.

Information you provide directly:

• Full name as stated on your identity card (MyKad) or travel document
• Email address and mobile phone number
• Date of birth for age verification purposes (21 years and above)
• Current residential address
• Payment method information including e-wallet details, bank account details for FPX and crypto wallet information
• Identity verification documents (MyKad, passport) uploaded during the KYC process

Information collected automatically:

• Device IP address and approximate location
• Web browser type and operating system
• Gaming activity records and transaction history
• Cookie data and session identifiers
• Access time logs and platform usage patterns

3. How We Use Your Data

The personal information we collect is used solely for legitimate purposes related to the operation of the alpha888 platform. We do not use your data for unrelated purposes or in ways you would not expect.

• Processing account registration and verifying player identity in accordance with KYC (Know Your Customer) requirements
• Processing deposits, withdrawals and other financial transactions securely
• Maintaining accurate and transparent gaming records
• Providing effective 24/7 customer support via live chat and email
• Sending important notifications related to your account, bonuses and relevant promotions
• Detecting and preventing fraud, money laundering and other unlawful activities
• Complying with legal obligations and international licensing regulations
• Improving service quality and the user experience on our platform

4. Information Sharing

alpha888 respects the confidentiality of our players' personal information. We do not sell or trade your personal data to outside parties. However, there are certain situations where we need to share information for the operational and security needs of the platform:

• Payment providers: Transaction information that must be shared with Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto providers to process payments securely.
• Game software providers: Minimum technical data required by game software providers to ensure games run correctly.
• Licensing authorities: Information required by international licensing authorities for audit and regulatory compliance purposes.
• Legal requirements: Where required by a court order or a legitimate law enforcement agency.

All third parties we work with are required to comply with strict data security and confidentiality standards equivalent to our own policy.

5. Data Security

alpha888 invests in the latest security infrastructure to ensure your personal and financial data is always protected. The security measures we implement include:

• Data encryption in transit using 256-bit TLS/SSL protocols
• Data encryption at rest on protected servers
• Multi-layered access controls with two-factor authentication for internal staff
• Regular security audits by independent expert teams
• Continuous monitoring of suspicious activity using threat detection systems
• Passwords and sensitive data are never stored in plain text format

While we take all reasonable steps, no system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and ensuring the device you use is protected with up-to-date antivirus software.

6. Cookie Policy

The alpha888.win website uses cookies to improve your browsing experience and allow our platform to function optimally. Cookies are small data files stored on your device by your web browser.

Types of cookies we use:

• Essential cookies: Required for basic platform functions such as login authentication and session security. Cannot be disabled.
• Performance cookies: Help us understand how users interact with the platform for ongoing improvements.
• Functional cookies: Store user preferences such as language settings and currency denomination for convenience.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the alpha888 platform.

7. Your Rights Over Personal Data

As an alpha888 user, you have the following rights regarding the personal data we hold:

• Right of access: You have the right to request a copy of all personal information we hold relating to your account.
• Right of rectification: You may ask us to correct information that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you may request deletion of your personal data, subject to applicable legal obligations.
• Right to restrict processing: You may ask us to limit how we use your data in certain situations.
• Right to data portability: You have the right to receive your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data for direct marketing purposes.

To exercise any of the above rights, please contact our customer support team via live chat or email. We will process your request promptly in accordance with our established internal procedures. 📋

8. Data Retention Period

alpha888 retains your personal data for as long as is necessary to fulfil the original purpose of collection and to comply with legal requirements and international licensing regulations.

Account and transaction data is typically retained for the period set by the relevant licensing body, which may cover several years after account closure. This requirement exists to allow auditing, dispute resolution and compliance with anti-money laundering regulations.

Once the required retention period has ended, your personal data will be securely deleted or anonymised using industry-recognised methods so that it cannot be recovered.

9. Child Protection and Age Restriction

The alpha888 platform is exclusively for users aged 21 and above. We do not knowingly collect or process the personal data of any individual under the age of 21.

Age verification is carried out during registration and KYC checks. If we find that personal data has been collected from an individual who does not meet the age requirement, we will promptly delete that data and close the account in question.

If you believe that an underage individual has created an account on our platform, please contact our support team immediately at [email protected] so that appropriate action can be taken. 🔞

10. Changes to the Privacy Policy

alpha888 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to registered users via notifications on the platform or through their registered email address.

Continued use of the alpha888 platform after any policy changes take effect will be considered acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your information.

The effective date of the current version of this Privacy Policy is 1 January 2026. Previous versions are no longer in effect.

11. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the alpha888.win platform
• Support languages: Malay and English

We aim to respond to all privacy-related enquiries through our 24/7 customer support. Please clearly state the nature of your request — whether it is data access, correction, or a complaint — so we can handle it efficiently.